Leadership Matters - Signify's monthly leadership notes
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SEPTEMBER 2001
You Matter

You matter. That is one of the things that we believe passionately at Signify. Your health is important, your family responsibilities, your mind, your body, your emotions, your spirit...

However, we are not just getting sentimental...

This might all sound like 'soft issues', not worth bothering with because they have nothing to do with the 'bottom line' - profit, performance and success. In fact, the 'soft issues' are now 'hard issues' - they have everything to do with the bottom line and more.

Jim Loehr and Tony Schwartz, have spent years working with both business people and world-class athletes and make the following point. "The problem with most approaches...is that they deal with people only from the neck up, connecting high performance primarily with cognitive capacity... A few theorists have addressed the spiritual dimension - how deeper value and a sense of purpose influence performance. Almost no one has paid any attention to the role played by physical capacities. A successful approach to sustained high performance, we have found, must pull together all these elements and consider the person as a whole."

The following case study illustrates this suggestion very clearly; "Once in the morning and again in the afternoon, Sklar retreats from the frenetic trading floor to a quiet office, where he spends 15 minutes doing deep-breathing exercises. At lunch, he leaves the office - something he once would have found unthinkable - and walks outdoors for at least 15 minutes. He also works out five or six times a week after work. At home, he and his wife, Sherry, a busy executive herself, made a pact never to talk business after 8pm. They also swore off work on the weekends, and they have stuck to their vow for nearly two years. During each of those years, Sklar's earnings have increased by more than 65%.1" Soft issues? A waste of time? It seems not. This man's performance at least has everything to do with his health and body, his relationships and his leisure time.

For most leaders this must pose a challenge. How can we sustain high performance in the face of pressure and change? Do we use our day wisely, not just to get through everything in our in-tray or on our 'to do' list but to ensure that we don't burn out or neglect the things in our lives that should rate highly on our priorities but are so often overlooked. The key issue, a major focus for much of our content is sustainability. Do you have the 'right' life/time/work style that will enable you to make the big calls when they come?

As leaders, are we creating a culture that says to other people 'you matter'? What would that kind of environment look like? Probably quite different from the trend at work where, often, to be successful is to get to work earlier than the others, to leave work later, to miss lunch and work a few weekends as well in order to prove a point. We might feel that we work in that kind of environment, but do we sometimes help to create or perpetuate that culture?

To finish, here are some practical tips for putting this into practice:

  • Breakfast is the most important meal of the day. Always try to eat breakfast and have a number of small meals throughout the day rather than one or two large ones.
  • The most important sleeping hours are those before midnight. Go to bed early and wake up early - you can establish new sleeping patterns. Maintain these bed and wake-up times consistently.
  • Stop and 'recover' every hour and a half to two hours. Have a drink, eat some fruit, walk around - have a focused break, which will aid recovery from stress and lethargy. Do this for yourself and also help create a culture where others can freely do the same.
  • Set some rules for when to leave/finish work and stick to them. Encourage those you are responsible for to do the same and then respect those decisions.

Reflective Questions
What does my leadership say to other people about how much they matter?
How could I use my day better to invest in others and myself mentally, physically, spiritually and emotionally?
What changes do I have to make in my attitude or working style to ensure that I put into practice that 'I matter'?
Further than that, what changes do I have to make in my attitude or working style to ensure that I put into practice that people, as individuals, matter?

1The Making of a Corporate Athlete - Jim Loehr and Tony Schwartz. Harvard Business Review.

Phil Wall
CEO

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